IDS: Vision, Values and Goals
The Independent Disability Services (IDS) vision is for people with a disability to have the support they require to live the life they want.
Our mission is to provide client-directed services for people with disabilities in Victoria. We provide leading support for people with disabilities, with a perspective that enhances access to networks and services across the community.
Independent Disability Services client-centred values:
• respecting people
• providing opportunities
• individualising control
• maximising choices
Independent Disability Services performance-centred values:
Independent Disability Services: Our Philosophy
Independent Disability Services (IDS) holds client centred values:
• Respecting people
• Providing opportunities
• Individualising control
• Maximising choices
Independent Disability Services – About us
IDS was established in 1986 to assist people with a disability transition from an institutional model of accommodating people that had been in place since 1880.
Our philosophy has always been one of client empowerment and self-determination. IDS employees all share a commitment to offer our clients choice in their support services, assisting them to live as they choose in the community. The IDS team are dedicated to meeting our client’s needs across housing support, individualised support, financial intermediary services and case management.
We continue to pursue innovative housing options such as independent and transitional living programs through our share houses in Montmorency. We also provide independent living through our fully self-contained apartments in Greenwood. This provides independent living accommodation to six people who otherwise would have been at home with family or institutionalised.
Recognising the importance of appropriately paid employment in roles that offer genuine career opportunities we established IDS Business Services. A social enterprise that offers genuine training and employment opportunities to people with a disability in bookkeeping and business services. The program recognises Australia’s poor performance in the employment of people with a disability that directly impacts on their socio-economic status, with 45% living near or below the poverty line.
IDS is a registered provider with DHHS, NDIS, TAC and WorkSafe.
Independent Disability Services: Our Services
Independent Disability Services (IDS) is a leading Victorian disability service provider. Our services support the needs of people with a broad range of physical and intellectual disabilities by working with them and their families.
Service is at the heart of what we do at IDS. We provide services to ensure that people with disability have access to what they need, enabling them to pursue their interests with access to the community.
A key component of the IDS Individualised Support philosophy it the importance we place on community inclusion. Our staff works closely with our clients to develop, implement and monitor strategies that focus on their involvement in community and activities that reflect their interests.
IDS offers a diverse range of support including:
- personal support,
- technology support,
- home help,
- social inclusion/community access.
The IDS Case Management team work with a broad range of clients, many who have complex needs or deteriorating health conditions. We work with clients to establish goals and pathways they can adopt to reach them. We support our clients to become more independent and active in the community and deal with challenges they may be facing.
IDS offers a range of services to our clients that are designed to assist them to live independently as part of their local community. The team at IDS work directly with our clients and their chosen supports, maintaining a close and continuing relationship.
The IDS Service Coordinator’s primary role is to address our client’s specific needs and goals and develop a plan that meets these requirements. In addition, they regularly monitor the services offered, ensuring the support given continues to meet our client’s requirements and is delivered in an appropriate and professional manner.
IDS provides housing options for our clients by working with them to find suitable short or long-term affordable housing, including homes that have been designed for people with a disability. Our Housing Case Management Team, work closely with our clients to identify their requirements so we can source accommodation that matches their needs as closely as possible.
Central to the IDS service is to provide support for our clients to control their finances and to work with them to help achieve their goals and live the way they choose. IDS provides a range of Financial Administration designed to support our clients manage their finance, banking and invoice payments. Our Financial Administration Team is dedicated to ensuring optimum management of each client’s finances and arranging the payment to care services and other providers.
IDS Business Services is a social enterprise employing staff in Bookkeeping, Marketing/Social Media and Quality Assurance, who are determined to change the lives of people with a disability living in our community.
Independent Disability Services Team
IDS Chair – Tricia Malowney
Tricia has championed citizenship rights of Australians with disabilities, engaging with them to identify issues, provide support and explore options for resolution.
As well as her board work with IDS, Tricia is a Director at Scope and Women’s Health East and is a member of the Eastern Family Violence Partnership Executive Committee and the Royal Women’s Hospital Primary Care and Population Health Committee. Trisha is also an NDIS consultant for Outlook in Pakenham.
Tricia has a consultancy focussing on presentations to ensure the full implementation of the NDIS, educating mainstream communities of their responsibilities under that National Disability Strategy and Victorian State Disability Plan.
Tricia was the Inaugural President of the Victorian Disability Services Board, Deputy Chair of the Victorian Disability Advisory Council, Inaugural Chair of the Disability Reference Group at the Royal Women’s Hospital and Inaugural Chair of Women with Disabilities Victoria. She has been a member of the Coroner’s Family Violence Death Review Reference Group and the State Wide Road Based Public Transport Advisory Committee and the Public Transport Access Committee.
Tricia was inducted into the Honour Roll of Victorian Women in March 2013 by Premier Denis Napthine and Minister Mary Wooldridge and received the Inaugural Brenda Gabe Leadership Award the same year. She is a finalist in the Lesley Hall Lifetime Achievement Award to be announced at the National Disability Awards in Canberra in November 2014.
Chief Executive Officer – Jed Macartney
Jed has extensive experience as a Senior Manager in the government and private sector and more recently as General Manager of Corporate Services at a leading disability provider
Jed also has considerable experience leading major commercial projects, including mergers, acquisitions, corporate vision and strategy. He is a strong advocate for social justice and is a founding member and Chairperson of the YMCA Bridge Project Community Council, helping prisoners integrate into society.
Jed recognises the challenges facing IDS and is determined to establish the organisation as a service provider of choice and leading advocate of people with disability.
Beyond IDS, Jed is a passionate cyclist, member of the Leadership Victoria Council, President of Essendon Canoe Club and volunteer at RRR Community Radio.
Finance Manager – David Ng
David is responsible for all IDS finance, accounting and financial reporting requirements. Appointed in 2015, David has an extensive history in managing the finances of not-for-profit organisations and private businesses. David was previously engaged at Able Australia where he worked for 15 years as their Finance Manager.
Business Services Manager – Dallas Beeston
Dallas heads up our social enterprise, IDS Business Services. She is passionate about providing high-quality bookkeeping and administrative support services to small to medium enterprises while providing opportunities to empower people with a disability to enjoy a career as qualified bookkeepers.
Dallas is an FCPA and Graduate of the Australian Institute of Company Directors. Her journey within the accounting profession includes working her way to being a partner in a large suburban practice, starting her own business, before merging into a city fringe firm. She was the first woman to win the prestigious Henry Fox Award for her services to the Public Accounting profession by CPA Australia.
Dallas is also involved with a number of volunteers and not for profit organisations over many years, including being the independent accountant for the 2009 Victorian Bushfires Royal Commission.
Dallas is an active member of the community and is keen to contribute the professional and personal skills that she has acquired throughout her career to the benefit of the wider community.
Individualised Support Manager – Janelle Summers
Janelle works with our clients to develop plans that align with their individual needs and goals, assisting them towards a more independent life that encourages local community engagement. To be effective in her role she recognises the need to develop positive collaborative relationships with our clients and their support networks.
With over ten years experience in the disability sector, working in Government (DHHS) and Support Agency roles, Janelle has the knowledge and networks to ensure our clients are offered services and support that reflects their needs and these are delivered as required. She is passionate about working with people with a disability, ensuring they are given the opportunities to live life to the full.
Case Manager – Kylie Wray
Kylie is responsible for Client Case Management including Housing Case Management and the HomeShare program. She has dedicated her career to the not-for-profit sector, using her skills and her passion for delivering an exceptional quality of service. Kylie joined Independent Disability Services in April 2016, having worked previously as a Program Coordinator for the Statewide ISP program at Yooralla. Kylie has 11 years experience in the disability sector, having worked her way from Disability Support Worker to her current role.
Kylie’s qualifications include Advanced Diploma in Disability and Community Sector Management, Certificate IV Frontline Management.
Client Administration Officer – Joanne Fernandes
Joanne joined the team at IDS in April 2015 as a Client Administration Officer. Joanne responsibilities include: overseeing client budgets, shift allocation and client liaison. She is currently studying for her Master in disability policy and practice. Joanne is passionate about the delivery of premium support to all IDS clients. Joanne has previously worked as an aged care physiotherapist and a program coordinator coordinating support groups for parents with children with Disabilities.
Kathy Payne – Client Administration Officer
Kathy’s responsibilities include client services, support and administration. Kathy joined IDS in a volunteering capacity in 2015 providing a range of administrative and office supports; she was offered a permanent role in 2016
Before joining the team at IDS, Kathy was a dedicated and loyal team member with a long career history in the Finance and Banking Sector where she worked as a Portfolio Administrator for 14 years with a boutique Fund Manager. Kathy’s skills, values and experience align perfectly with her role and the values and direction of IDS. Kathy has a Bachelor of Business (Accounting).
Kathy is keen to take up the challenge to transition her previous career experience and expertise across to the disability sector and to help the team at IDS to achieve our objectives to deliver the best client support services. She is passionate about overcoming negativity, intolerance and the exploitation of others, promoting a more open and accepting society.
Mark Gribben – Quality Advisor
Mark is responsible for ensuring IDS is accredited to the standards required by DHHS, NDIS, TAC and WorkSafe, managing our policies procedures and ensuring all staff are aware of their responsibilities. He has been involved with disability sector of 5 years, having prevously worked in the manufacturing sector. With a deaf brother, Mark understands how the abilities of many people with a disability are undervalued.
Marketing Manager – Ian Payne
Ian has extensive experience in developing and delivering marketing, branding and attitudinal change programs in the corporate and not-for-profit sectors. He strongly believes that the reputation of IDS is dependent on the level of service and support we offer our clients. That it is important each and every member of the IDS team is aligned with the values of the organisation, sharing a commitment to proving a service that other disability providers find hard to match.
Ian is keen to develop the public profile of IDS, increasing public awareness of the services currently offered by the team at IDS while seeking opportunities to develop the business.
Social Media Coordinator – Sarah Coles
Sarah is responsible for coordinating the IDS social media channels including Twitter, Facebook, Youtube and Soundcloud. Sarah joined Independent Disability Services in August 2016, having previously worked as an editorial assistant at the Alternative Technology Association, and as a media monitor at iSentia. She holds a Bachelor of Communication, majoring in Journalism and is actively involved in community broadcasting.
IDS takes your privacy seriously
The staff and management at Independent Disability Services (IDS) respect your privacy rights. We are committed to protecting the confidentiality of the information held by us. IDS is required to comply with the Information Privacy Principles contained in the Information Privacy Act Victoria.
If you have any questions about privacy that are not answered below, please contact an IDS team member.
Why do we collect information about you?
The information we collect helps us to provide services that meet your needs and requirements. We also use the information we collect to better manage and plan the services we offer.
What information do we collect about you?
We hold client records for each person receiving a service from IDS. We keep your name, contact details and your Service Agreement on your consumer record and the services you receive in the client file.
Other details such as your care plan, information about your personal needs, special requests and conversations you have with our team members that are relevant to the services we offer are also kept on your client record. We update this information each time we speak to you.
From time-to-time, we may also collect information from other providers who may be working with you (such as health professionals, care agencies etc.) We will only do this if the information is necessary for us to provide you with the services you have requested and if you have given your consent for the information to be shared.
Can you access your information?
Yes, you have a right to request access to your information. If you would like to see the information we have about you, ask your IDS team member to arrange a time when you can come to our office to view your records.
If you believe any of the information we have is incorrect, you can ask for it to be corrected.
Who else can see your information?
Your information can only be seen by the IDS team members in the service involved in your support. Otherwise, we only release information about you if you agree or if we are required by law, such as in a medical emergency.
Do you have a say in what happens to your information?
When you become a client of IDS, you will be asked to complete a ‘Consent to Collect and Release Information Form’. On this form, you can tell us who we can share information with and what information we can share.
You have the choice not to share some of your information or restrict access to your consumer record, but it may affect our ability to provide you with the services.
If a person cannot give consent to information being shared or make a decision in relation to personal privacy, IDS will request the form be completed and signed by the person’s nominated representative on their behalf.
How will your information be protected?
The information we collect is kept in a combination of electronic records (for example, entries in our customer database) and paper-based records (such as signed consent forms that you provide us).
All IDS electronic records are held on a secure server, this ensures only IDS team members involved in the delivery of your service can access your records.
Paper-based records are kept in locked filing cabinets within our secure office.
How should I make a complaint about the way my personal information has been collected or disclosed?
If you believe that we have not dealt with your personal information in accordance with the law, you may make a complaint to us. Your complaint must be in writing, and include your address and full details of the complaint.
Privacy complaints should be sent to:
The Chief Executive Officer
Independent Disability Services
Suite 3.01, Level 3, 60 Leicester Street, Carlton VIC 3053
We will process and respond to your complaint within 28 business days from receipt. If you are not satisfied with our response, you may make a complaint to the relevant Privacy Commissioner.
For more information about the complaint procedures, please contact us:
Suite 3.01, Level 3, 60 Leicester Street, Carlton, VIC 3053
T: 03 9340 5100
F: 03 9340 5102
If your complaint is not resolved to your satisfaction you can refer it to:
Office of the Disability Commissioner
T: 1800 677 342
Commissioner for Privacy and Data Collection
T: 1300 666 444
IDS employees are required to provide support that respects our clients culture, beliefs, personal characteristics and values.
Anyone can make a complaint to us about the about the service we provide. Whether you are our client, a family member or a friend of someone with a disability.
IDS takes all client complaints seriously, we are committed to:
- Resolving complaints fairly by negotiation between the parties,
- Promoting, transparency, justice and fairness,
- Using complaints to improve the quality of our services and gain new perspectives,
- Ensuring complaints do not disadvantage clients in any way.
How to complain
Initially discuss your complaint with your IDS team member, they will work with you to try to find a way to fix the problem. Talking can sometimes sort out the problem without going through a formal process.
If your IDS team member cannot help, you can make a formal complaint. This will go to a member of the IDS management team. You can either make a complaint in writing, by email, by request ing a meeting or by email.
If writing please address your complaint to:
IDS Complaints, Level 3, 60 Leicester Street, Carlton, VIC 3053
or telephone us on: 03 9340 5100
or by email to: [email protected]
The complaint initially goes to the person with responsibility for the area that falls under your complaint. He or she may request a face to face meeting with you and anyone else involved. If they cannot resolve the issue to your satisfaction the CEO will be notified and, if agreeable to the parties, conciliation and mediation will commence. Where complaints cannot be resolved they may be escalated by referring to the Disability Services Commissioner.
Clients can request that a family member, advocate or independent representative attend meetings. IDS staff can help with writing or understanding the complaint.
We will communicate with you regularly throughout the process in the way you prefer, to ensure that the situation has improved. We will follow-up to check your satisfaction and experience of the complaints process.
Clients will not have their relationship or service with IDS affected in any way by pursuing the resolution of a complaint.
All matters connected with complaints are treated by IDS in a way that ensures confidentiality and meets privacy legislation requirements.
Please contact us if you would like a further explanation of the IDS Complaints Policy or any additional information.
If your complaint is not resolved to your satisfaction by IDS, you can refer it to:
Disability Services Commissioner
T: 1800 677 342
Or other specialised services:
T: 1300 292 153
T: 9613 6222 or 1800 806 314
T: 1300 666 444
T: 1300 558 181