Supporting – Support Coordinators to support your clients
IDS assists support coordinators with rapid response, facilitated by our team who are available to take your call from 6 am to 10 pm, 365 days a year. Our CRM system manages your clients’ specific needs, ensuring they are matched with qualified support workers matching your clients needs. As a registered service provider, IDS prioritise a client-centered approach, fostering trust and building ongoing relationships through ethical practices and strong communication methods.
The IDS point of difference
- Communication Multiple communication platforms
- Rapid Response IDS staff answering your calls & emails 365 days a year
- Open & Honest Essential for effective collaboration and positive outcomes
- Practical & reliable through leading edge CRM and rostering database
- Capability & Capacity DSW’s across Melbourne available to provide support
- Trust the supports you have requested have been implemented
- Ongoing relationship collaboration, to deliver a continuum of support
- Qualified staff with ongoing training and client specialised training
Client team
All clients have an individual service agreement, support plan, emergency management plan and risk A&B assessments that are reviewed annually in collaboration with support coordinators.
Our CRM enables IDS to build client teams based on the needs, skills and preference of your client.
Finance Team
IDS do not have any hidden charges, and our approval and payment process is easy to follow. We can provide monthly statements. Additionally, our finance team actively monitors client spending. If we notice that a client’s support trend might lead to overspending, we will promptly inform the support coordinators.
